The terms governing your use of our website and your purchases from our Craft Division.
Cala Caari Craft & Cinema LLP — Craft Division | Last Updated: September 2026
Welcome to Cala Caari.
These Terms & Conditions govern your use of our website and purchases from the Craft Division of Cala Caari Craft & Cinema LLP.
By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable Indian law.
Clear information, responsible service, and a thoughtful shopping experience — grounded in applicable Indian law.
Cala Caari Craft & Cinema LLP is an Indian brand celebrating craftsmanship, heritage, art and cinema.
Our Craft Division offers a curated collection of Indian handicrafts, including brass home décor, decorative urlis, diyas, festive accessories and traditional decorative objects.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials and prices are accurate.
However, handcrafted products may display natural variations in texture, engraving, finish, tone and detailing.
Product photographs are intended to represent the item as accurately as possible. Colours may appear slightly different depending on lighting and screen settings.
Where relevant, dimensions and weight are approximate and subject to the tolerances stated on the product page.
Brass naturally reacts with its environment and may develop oxidation or patina over time.
Depending on the finish, gentle variations in tone and surface appearance are normal characteristics of brass.
Customers should follow the care instructions provided with each product.
Natural ageing does not automatically constitute a defect. However, this does not exclude remedies for manufacturing defects, undisclosed damage or materially inaccurate product descriptions.
All prices are displayed in Indian Rupees (INR), unless otherwise stated.
Applicable taxes and shipping charges will be disclosed before order confirmation.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer before proceeding and offer an appropriate cancellation or refund option.
Payments must be completed using the methods available at checkout.
An order is considered received when successfully submitted through our website.
Order acceptance and fulfilment are subject to payment verification, product availability and successful processing.
If a product becomes unavailable after payment, we will inform the customer and offer an appropriate refund or mutually agreed alternative.
We may decline transactions involving suspected fraud, unlawful activity or materially incorrect information, subject to applicable law.
Shipping timelines, charges, serviceability and delivery procedures are described in our Shipping & Delivery Policy.
Customers should provide accurate contact and delivery information.
We will make reasonable efforts to fulfil accepted orders within the communicated timeframe.
Returns, exchanges and refunds are governed by our Return, Refund & Exchange Policy and applicable consumer protection laws.
Customers are encouraged to review the relevant policy before purchasing.
Nothing in these Terms & Conditions limits statutory rights concerning defective, damaged, misdescribed or incorrectly supplied products.
Our brass handicrafts are intended for the uses stated in their individual product descriptions.
Customers should observe the following precautions:
Any product-specific instructions take precedence over these general recommendations.
All original website content, including Cala Caari branding, logos, product photography, written descriptions, illustrations and original creative material, belongs to Cala Caari Craft & Cinema LLP or its respective licensors.
No content may be reproduced, commercially distributed or used without appropriate permission, except as permitted by law.
Customers agree not to:
We may take proportionate action to protect the website, customers and our business.
Our website may use third-party payment gateways, shipping providers and technology services.
Those services may be subject to their own applicable terms and privacy policies.
We remain responsible for our own legal obligations to customers.
To the extent permitted by applicable law, Cala Caari will not be liable for losses arising solely from improper product use, failure to follow safety instructions or unauthorised product modification.
Nothing in these terms excludes or restricts liability or remedies that cannot lawfully be excluded, including applicable consumer protection and product liability rights.
Customer information collected through the website will be handled in accordance with our Privacy Policy and applicable data protection laws.
Information may be used for order processing, delivery, customer support and other disclosed lawful purposes.
We may update these Terms & Conditions periodically to reflect changes in our business, services or legal requirements.
Updated terms will be published on the website with the revised date.
Changes will not retrospectively remove rights already accrued under an accepted order or applicable law.
These terms are governed by the laws of India.
Customers are encouraged to contact our support team first so that we can attempt to resolve concerns promptly.
Any jurisdiction provision will be subject to the rights and remedies available to consumers under applicable Indian law.
For questions, complaints or assistance, please contact:
Cala Caari Craft & Cinema LLP
Registered / Principal Business Address: [Insert Full Address]
Customer Support Email: [Insert Email]
Customer Care Number: [Insert Phone Number]
Website: [Insert Official Website URL]
Instagram: @calacaari_craftandcinema
Grievance Officer: [Name]
Designation: [Designation]
Email: [Grievance Email]
Contact: [Phone Number]
Consumer complaints will be acknowledged within 48 hours and handled in accordance with the applicable grievance redressal requirements, including the prescribed one-month resolution period.
We value the trust our customers place in us and are committed to providing clear information, responsible service and a thoughtful shopping experience.
Cala Caari Craft — Timeless Craft for Modern Spaces.